FAQ
Q1: Where is ggtmi.com based? A1: Our business headquarters and operations are located at 16 Woodbury Avenue, Blackburn, BB2 3NB, United Kingdom. We operate online and ship directly to our customers in the United States.
Q2: Do you ship to the United States? A2: Yes! We exclusively cater to the United States market and ship all of our premium products directly to US addresses.
Q3: How much do you charge for shipping to the US? A3: Shipping is completely free for all orders delivered to the United States. There is no minimum spend required.
Q4: How long will it take for my order to arrive? A4: Orders take 1 to 3 business days to process. Once shipped, standard delivery to the United States takes between 7 and 12 business days.
Q5: Can I track my order? A5: Absolutely. Once your package is dispatched, we will send you an email containing a tracking number and a link to track your shipment online.
Q6: What is your return policy? A6: We offer a 14-day free return policy. You have 14 days from the date you receive your package to request a return and send the item back to us for a full refund.
Q7: Do I have to pay for return shipping? A7: No, returns are 100% free. We will provide you with a prepaid shipping label via email once your return request is approved.
Q8: How do I initiate a return? A8: Simply email our support team at martinetnolette@gmail.com with your order number and the items you wish to return. We will guide you through the process.
Q9: Can I return an item if I have worn it once? A9: To be eligible for a refund, items must be returned unworn, unwashed, and unaltered, with all original tags and packaging intact. Items with signs of wear, makeup, or perfume cannot be accepted.
Q10: How long does it take to receive my refund? A10: Once your return is received and inspected, we will issue a refund to your original payment method within 5 to 7 business days.
Q11: Can I exchange an item for a different size? A11: The fastest way to get a different size is to return the original item for a refund and place a new order for the desired size on our website.
Q12: What payment methods do you accept? A12: We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as secure online payment gateways. All transactions are fully encrypted.
Q13: Are there any hidden fees or taxes at checkout? A13: No, the price you see on the product page is what you pay. Shipping is free, and we do not add any hidden handling or restocking fees.
Q14: What should I do if I receive a damaged or incorrect item? A14: Please inspect your order upon arrival. If an item is damaged or incorrect, contact us immediately at martinetnolette@gmail.com so we can resolve the problem right away.
Q15: Can I change or cancel my order after placing it? A15: Because we process orders quickly to ensure fast delivery, please email us at martinetnolette@gmail.com immediately if you need to make changes. Once an order has entered processing or has been shipped, it cannot be canceled, but you can return it within 14 days.
Q16: Do you ship to P.O. Boxes or military addresses? A16: Currently, we cannot deliver to P.O. Boxes, APO, or FPO military addresses due to international carrier limitations. Please provide a physical residential or business address.
Q17: Is my personal and payment data safe on your website? A17: Yes, your security is our top priority. Our website uses industry-standard Secure Sockets Layer (SSL) encryption to secure all personal data and payment transactions.
Q18: How do I find the correct size for me? A18: Each product page includes a detailed sizing guide. We recommend reviewing your measurements carefully against our guide before purchasing to ensure a perfect fit.
Q19: Do you offer or accept gift cards? A19: No, we currently do not offer, issue, or accept gift cards on ggtmi.com.
Q20: How can I contact customer service if I have more questions? A20: You can contact our dedicated support team at any time by emailing martinetnolette@gmail.com. We aim to respond to all inquiries within 24 business hours.